The online orders are also increasing complaints of fraud
Carol Lau thought it was all right, if it means a compact disc adapted to the Internet in July.After visiting the company Street address on the site, with an indication that the site was said to ensure the San Francisco established using a credit card to pay for his order.
She began to suspect a problem if it was not by e-mail confirmation of your order, that the territory had promised, within 24 hours.The measure CD never arrived. And less than a month later, Lau discovered to their cost a credit card for a One-Way-airline tickets to San Francisco. Given that the person with a similar name, as she is concerned by the fact that someone is trying to think, their identity.
Given that electronic transactions are growing, problems such as Lau’s are increasingly common. The National Consumer League, a private institution, nonprofit organization in Washington, DC, six times more complaints about transactions on the Internet in 1998 and 1997. This year he expects 12000 to 13000 complaints, compared to 7752 received during the year 1998.
In the meantime, the Federal Trade Commission is registering Internet more than 2000 complaints per month.The government began for a handle on the problem. Last year, is past, the Congress 80 pieces of legislation on the protection of privacy and the Internet, and the USA has representatives in international conferences on iron wrinkles global electronic commerce .
Pat Wallace, president of the Better Business Bureau of the San Francisco Bay Area, many attributes of e-commerce for the same problems that “ rogue”used for advertising by correspondence and pressure in the newspaper classifieds.
“ These `fix-credit, ‘` work-at-home “offers are now on the Internet,”he said. In some cases, he stressed, a business law online sales for the first period with orders overwhelmed, it was not immediately filled.But the e-commerce is still so new that many criminal prosecution authorities do not have enough personnel or procedures to use the Internet complaints, and those who process them in different ways. This leads to Lau that consumers have a difficult time finding someone to take their complaints seriously.
Lau said she spoke to San Francisco with four police and prosecutors, office, before finally an officer of a complaint. “ Nobody on the other hand something to be done. Nobody wants to familiarize themselves with it,’’she said.
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